Category: Main Street Entrepreneur

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they’ve never done before.

“The customer is always right” is not just a rule anymore; it’s about exploring why customers want what they want.

Eight internal customer service training insights you can put to use at your company today.

One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.

Dr. Lloyd Glauberman discusses the launch and growth of LQ, an app designed to boost our lifestyle intelligence and healthy habits.

Rather than redesign their business’ entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.

Alison Prato discusses the launch and growth of Infertile AF Group, a space devoted to open and honest discussions about the challenges of infertility.

Being an entrepreneur is a test of your integrity. With so many different challenges and new situations coming your way simultaneously, it can be easy to lose sight of your goals.

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results.

Patt Eagan discusses the launch and growth of Virginia’s innovative Common Wealth Crush.