Category: Main Street Entrepreneur

In this episode, “Mexican Mom” Gina Antimo and her husband Jaime Reverté share how they foster a welcoming, family-like environment in their restaurant through customer service and authentic food.

Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.

Playing the long game with patience and the right moves will keep the focus on what you really want and help you get there.

If your goal is to be successful, here are things you can focus on now to help yourself stay ahead of the curve.

It’s time to make your business less about you and more about your customers.

If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.

These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.

You will find, in leadership and in life, that people feel more connected to you and your vision when you ask them to “kick the tires.”

In this article, we will discuss five key tips to launch a business with boldness. Whether you’re a seasoned business owner, or just starting out, there’s something here for everyone.

Customers are the lifeblood of your business. You don’t want to cheap out when it comes to customer retention.